Returns Policy

We want you to be happy with your purchase. If a part isn't right, here's how returns work.

14-day return window

You can return any part within 14 days of delivery for a refund, subject to the conditions below.

Eligible returns

• Part is in the same condition as received (no damage caused by fitment attempt)
• All original tags, labels and packaging included where applicable
• You have proof of purchase (your enquiry reference)

Who pays return postage?

• We pay if the part is faulty, damaged in transit, or significantly different from the listing description.
• You pay if it's a change of mind, you ordered the wrong part, or it doesn't fit your specific vehicle when the listing was accurate.

How to return

1. Contact us by email or phone with your reference number and the reason for return.
2. We'll confirm the return and (where applicable) arrange/pay for collection.
3. Package the part securely. Damage from poor packaging is your responsibility.
4. Once we receive and inspect the part, we'll refund within 5 working days.

Refunds

Refunds are made to the original payment method. Bank transfer refunds typically appear within 2 working days; card refunds within 5-10 working days depending on your bank.

Items we can't accept back

• Electrical items that have been wired in or show signs of attempted fitment
• Body panels that have been painted or modified
• Any part returned outside the 14-day window without prior agreement

Your statutory rights

This policy is in addition to your rights under the Consumer Rights Act 2015 - it does not replace them.